CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM
Our CRM system seamlessly integrates our HCCS with major open source platform in the market. It is an all-in-one customer management solution to enable sales force automation, better customer support and services, order management etc.
Computer Telephony Integration (CTI) Platform
HanPHONE CTI platform is latest IP based PBX solutions, featuring call transfer and efficient phone call system supporting English, Cantonese and Mandarin.
Its high flexibility design enables integration with other modulars like the Interactive Voice Response (IVR), Voice Recording (VR) Systems and even major brands of PBX systems in the market.
HANPHONE CONTACT CENTER SYSTEM (CCS)
Our CCS extends functions of our CTI platform, featuring inbound and outbound call center, call monitoring and detailed reporting, to ease your workload.
Client Management Infrastructure (CMI)
Our CMI, aiming to enhance customer experiences and loyalty, incorporates essential components of unified communication to collect data for analysis.
HANPHONE VOICE RECORDING SYSTEM (VRS)
Our VR system is a comprehensive voice recording solution, supporting IP, digital and analog interfaces, to serve various corporate needs from single office entities to multi-site corporations. It also allows impeccable integration with PBX, CTI and CRM.
Our IVR system is a web-based software application designed to enable users to access web contents and services over the phone.
It enables inbound and outbound calls processing, playing pre-recorded messages from database or internet and transferring calls to in house agents or outsiders. Moreover, text messages can be converted to a voice message with our award winning text-to-speech (TTS) software engine. Our IVR system can be applicable to:
- Outbound Voice Broadcast
- Customer Service Hotline
- Telephone Booking System
- Voicemail System
- Alert / Reminder Mechanism
- Call Filtering Mechanism
- Telephone Lucky Draw Campaign
- Telemarketing Survey
- Order Entry
- Voting System
- Auto Attendant
- Personal Verification
- Attendance System
- Product Promotion
HanFax, an easy, reliable and cost efficient solution, enables you send and receive faxes via any web browsers from single or multiple users. More than that, installation of additional software is no longer required.
It also can be integrated with CTI platform to allow your clients to automatically acquire the latest information via phone or fax.
KanHanSMS allows you to connect your clients with SMS via an internet account and the SMS texts can be sent to anyone located in Hong Kong and Mainland China. It is not required any extra hardware in the whole process. Meanwhile, we also provide mobile number rental services to facilitate your needs.