(Hong Kong, 30 Nov 2012)
KanHan Technologies Limited (KanHan) has since 2003 been supplying self-developed, award-winning HanPHONE Interactive voice response systems (HanPHONE IVR) to government departments and business enterprises. The HanPHONE IVR systems perfectly meet the unique service need of every client, helping them to build up a powerful communication tool. This year, a global non-profit organization - Good World Solution entrusts KanHan to provide a HanPHONE IVR application in China.
Good World Solution (GWS) is a global non-profit organization involves with worker's rights issues. One of their initiatives - Labour Link is to uses mobile phone technologies in India and Peru to collect information directly from factory workers. By using the interactive voice response based survey, it collects important messages and information for companies, helping them to understand the employee job satisfaction, opinion of working condition and needs. The information can be used to improve the operational efficiency and enables a two-way communication between companies and their entire workforce. GWS recently plans to expand the Labour Link service into China, hoping the Chinese workers can voice their opinion using the telephone based channel.
For more information of Good World Solution, please visit http://www.goodworldsolutions.org
With over 10 years of experiences in providing IVR application service, KanHan is able to help GWS to deliver its service in China by setting up a reliable IVR system management and hosting service. Below are the significant features of this IVR system.
1. Convenient Mobile Survey System
- The process of the IVR survey is quick and convenient for workers. First, they receive instruction on how to participate and then dial a local number using their phone. The phone will automatically disconnect after two rings. Then they will receive a call-back in approx 60 seconds from the same number or another local number. This ensures the calls are at no cost to worker and evenly distributed without congestion.
- When the workers received a call-back, they listen and reply to multiple-choice questions with their touchtone keypad. This service is accessible anywhere including their homes.
2. Real Time Data Report
Responses are captured in real-time, aggregated and analyzed in the hosted system. The user-friendly web portal allows survey conductors to obtain survey data at anytime. Through this web portal, content updating of the survey becomes an easy job.
Picture 1. User-Interface of HanPHONE Web Portal
Backed by years of research and development experience in computer to telephony technologies, the web based HanPHONE IVR has added many customized features for every different user. The highly customizable HanPHONE IVR is now ready to deploy in the region of China helping enterprises to enhance their communication and e-marketing channel through voice response from telephone network according to their unique requirements.